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San Diego’s Generali Global Assistance Wins Two ACE/Claims Magazine Awards

Generali Global AssistanceGenerali Global Assistance’s Travel Insurance division, formerly CSA Travel Protection, recently announced that it took home two top honors at the America’s Claims Event (ACE Awards) on June 21 in Charlotte, N.C.

Recognized for going above and beyond to serve her customers in a way that provides a seamless, supportive experience, Michelle Bjarnson was awarded the Customer Champion Award. Taking a unique approach, Bjarnson created a new role for the Claims & Customer Service Departments as the “Voice of the Customer.” She is the customer’s biggest advocate and ensures the company has exhausted all avenues to resolve issues or complaints.

Presented to Brandon Kay, the Luminary of the Year award, honors a strategic claims leader who 


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