Mayor Faulconer Pushing for Sweeping Reforms in San Diego Public Utilities Department Following Independent Audits. Analysis Finds Less Than One Percent of 2017 Bills Issued Incorrectly, but Changes Still Needed in Quality Control, Customer Service and Meter Reading Oversight
Mayor Faulconer Wants Sweeping Reforms in San Diego Public Utilities Department Following Independent Audits
Following a rise in complaints from customers about water bills, Mayor Kevin L. Faulconer has directed staff to implement all of the recommendations from two separate independent audits of the City’s Public Utilities Department (PUD). The reports reached similar conclusions about the need for significant improvements and operational changes within the department.
The audits – one conducted by PDF icon independent City Auditor Eduardo Luna and the other by a PDF icon nationally recognized utility consulting firm – each identified that a 2017 increase in water bill questions were prompted by multiple converging factors, including higher water usage by customers after drought restrictions were lifted, scheduled water rate increases Continue Reading